Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Property addresses and access information
• Payment information (processed securely through third-party processors)
• Account credentials and preferences
• Communications with our support team

Service Data

Through our services, we collect:

• Property inspection reports and photos
• Visit timestamps and GPS location data
• Service completion records and notes
• Communication between HomeOwnrs and providers

Technical Information

We automatically collect:

• Device information (type, operating system, browser)
• IP address and general location
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide Services: Schedule visits, coordinate providers, process payments
• Communication: Send service updates, notifications, and support responses
• Safety & Security: Verify provider identities, monitor service quality
• Improvement: Analyze usage patterns to enhance our platform
• Legal Compliance: Meet regulatory requirements and resolve disputes

3. Information Sharing

Service Providers

We share necessary information with:

• Assigned HomeWatchrs and HomeHandlrs for service delivery
• Payment processors for transaction handling
• Insurance carriers for claims processing
• Background check services for provider verification

Legal Requirements

We may disclose information when required by:

• Legal process (subpoenas, court orders)
• Law enforcement requests
• Emergency situations involving safety
• Protection of our rights and property

4. Data Security

We protect your information through:

• Encryption: All data encrypted in transit and at rest
• Access Controls: Limited access on need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard hosting and security practices
• Provider Training: Security awareness for all team members

5. Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

Communication Preferences

You can manage notification preferences in your account settings or by contacting us directly. Note that some service-related communications are necessary for platform operation.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Remembering preferences
• Analytics and performance monitoring
• Fraud prevention

You can control cookies through your browser settings, though some features may not function properly if disabled.

7. Data Retention

We retain information for:

• Active Accounts: Duration of service relationship
• Service Records: 7 years for insurance and legal purposes
• Financial Data: As required by law and accounting standards
• Marketing Data: Until you opt-out or request deletion

8. International Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Compliance

This Privacy Policy complies with:

• GDPR: European General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
• State Laws: Various U.S. state privacy regulations

12. Contact Us

For privacy-related questions or to exercise your rights, contact us: